Product: Smartfares Flight Booking Clear all filters (18 of 18 reviews match)
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1.0
Details
I booked air ticket with smartfare.com,for price $852,i applied my credit card for payment but they steal my $80 extra from credit card & send me invoice of $920 Smartfare.com is complete cheater business.I would suggest them if they are hungry for $$$,pl ask customer...
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1 comment
Maggie Grant
#1714704
Travel Expert
The SmartFares Terms and Conditions policy states the following: The airlines continuously update their fares, so fares are subject to change and are not guaranteed until the purchase is confirmed by the airline and a ticket number issued. All fare adjustments and processing fees are charged by LBF Travel Inc and may appear on your credit card as a separate charge.

On each ticket booked by phone, a non-refundable per-ticket charge of to $50.00 USD may be added by LBF Travel Inc.

To get more details about your order, please contact the SmartFares customer care team. You can find the company contact information on the SmartFares Contacts tab on the Pissed Consumer website.
Review
#1542727 Review #1542727 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Cons
  • Extremely bad
Reason of review
Problems with payment
Loss
$70
Preferred solution
Price reduction
Tags
  • air travel agency
  • Booking for travel
  • Ticket
  • Scam Additional Charges

Smartfares - Pas recu de billet pour mon vol d aujourd *** je demande le remboursement

1.0
Details
Je n ai pas recu mon billet alors que la reservation etait confirmer je n ai pas pu partir aujourd *** je demande le remboursement
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Review
#1534755 Review #1534755 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Reason of review
Order processing issue
Worst Customer Service ever! Booked my flight on 8 March and they charged me on the same day. Didn't got my confirmation number or PRN in 24 hours. Have to make 2 call to get the confirmation number. After few days on March 16 my flight schedule was changed and...
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Review
#1497357 Review #1497357 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Reason of review
Pricing issue
1.0
Details
2019 Scammed by smartfares.com bought a ticket, they sent a confirmation with a "booking number" and the itinerary I checked a couple days later in the airline website and there was no flight booked under my name. Then, I chatted with smartfares customer support and...
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Review
#1460701 Review #1460701 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Cons
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Fake fares
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund
Tags
  • air travel agency
  • Booking for travel
  • Ticket
  • Crooked
  • Scam Additional Charges
  • Scam
Flight from ODS to LED, with a stop in Minsk, got to their website from aviasales, where they had a price $180. After I didnt receive a ticket info to my email, I've contacted support(was waiting for chat response several hours), and they told me, that I need to pay...
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1 comment
Anonymous
#1626696

Too many acronyms with no explanation. To me, LED is a light emitting diode.

ODS is Office of Defense Services.

Please furnish more information when posting. I'm not a troll or a moron but I can't get your gist on insufficient info.

Review
#1444622 Review #1444622 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Reason of review
Pricing issue
1.5
Details
Smartfares are nothing but opportunistic, dishonest, financial predators! I will never use them again. I needed to make a change to my ticket and they charged me $650 USD, where if I had booked through the airline directly, I would only have had to pay approx $70 to...
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1 comment
Anonymous
#1613328

I made a reservation yesterday 13 Dec and am to fly on the 18th. They gave me their reservation number but tonight, 24 hours after the booking, I don't show up in the airlines reservations.

After your post, I am worried about my trip. I know they charged my charge card yesterday, I checked with them.

Review
#1418196 Review #1418196 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I booked a flight to Melbourne only to find all the information on the ticket was wrong! Had the wrong airport, wrong time, wrong flight number!! Had to try and cancel all my accomodation and future travel plans, but with such short notice I haven't been able to get...
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Review
#1403403 Review #1403403 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Cons
  • Fake fares
  • Offer attractive but false fares
  • Sent fake confirmation email
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Full refund
1.3
Details

Update by user Oct 01, 2018

Hi As I got your e-mail asking me about any updates I still didn’t recieve anything from smartfares I still asking here and there about what is the right legal action to do especially that a lot of other people contacts me telling me they had almost the same trick and...

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Review
#1344112 Review #1344112 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Cons
  • Fraud company that abuse people needs
  • Sent fake confirmation email
  • Offer attractive but false fares
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • Crooked
After you "buy" your ticket, you will get an email saying your credit card company declined said transaction. So you spend time to find out why it was declined, only to find there was no charge from them, so you call them back now they say the price went up. They play...
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Review
#1326841 Review #1326841 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Reason of review
Poor customer service
3.0
Details
Its is stated no risk, free cancellation within 24 hours, but when I want to cancel due to the booking was unsuccessful (the reason given is bank decline, but my bank said there is no attempt of the said transaction and there is no rejection at all in the system...
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Review
#1323211 Review #1323211 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Cons
  • Offer attractive but false fares
Reason of review
Problems with payment
Loss
$54
Preferred solution
Let the company propose a solution