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1.2
Details
This company engages in false advertising. I used their website SmartFares.com on Feb 16th to book a fare from SFO to KTM at $1640 and shortly after booking received an email with reservation code, the flight details and that price above. The email also indicated that...
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Review
#1199093 Review #1199093 is a subjective opinion of poster.
Pros
  • Initial website that turned out to offer false fares
Cons
  • Sent fake confirmation email
Reason of review
Pricing issue
Loss
$250
Preferred solution
Price reduction
1.0
Details
I booked flights Riga Paris Xian changsha . After some time I wanted to upgrade my flight Business class . So I I sent message to them. As I have an infant I wanted this long flight upgraded. They convinced me to upgrade Also first flight which is Riga-Paris. They Told...
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Review
#1163955 Review #1163955 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$1542
Preferred solution
Full refund
1.0
Details
Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying ticket was not confirmed. I called the number they told me to call, and the rep on the line said that the price I had reserved the ticket for was no...
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Review
#1130496 Review #1130496 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$350
Preferred solution
Price reduction
Do not use Smartfares.com. We booked a flight from Oaxaca to Mexico City, paid, and got an "Confirmation email" from smartfares.com, which included the Flight Reservation Code, our names, and the departure/arrival times. This was 3 weeks ahead of the flight. When we...
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Review
#1033162 Review #1033162 is a subjective opinion of poster.
Pros
  • Low prices
Cons
  • Did not contact us regarding cancellation
  • Sent fake confirmation email
Reason of review
Order processing issue
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • air travel agency
  • Booking for travel
I was scammed with +5900$ by SmartFares. I first payed for a flight and was told i had to wait 24 hours to receive the tickets. While i was waiting i received an email telling me that there was a change in the flight itinerary and they were offering me a new one, but...
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Review
#941570 Review #941570 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the site: Best Purchase Guarantee Change your mind or cancel for any reason within 12 hrs - without penalty! A unique offer that assures total satisfaction...
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1 comment
Anonymous
#1473828

I had similar issue with smartfares. Beware of such a shady company!

Review
#668985 Review #668985 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Crooked