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Smartfares - A disaster

1.0
Details
A disaster. I bought 3 tickets to fly me and my family on August 3 from Miami to Madrid, but when they sent me the confirmation with the final tickets, they sent me tickets to fly the day after the one I had bought (for August 4!). I called them and ask them for changing my flight date (from August 4 to 3) and they told me that the solution was buying a new ticket (with the subsequent new payment). I DO NOT RECOMMEND THIS COMPANY FOR ANYTHING IN THE WORLD.
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Review
#1611935 Review #1611935 is a subjective opinion of poster.
Cons
  • Scam
Reason of review
Bad quality

Smartfares - SCAM ARTISTS

1.0
Details
I wish I checked this before. Smart fares is a complete SCAM. I purchased a ticket for €785. I received the reservation confirmation and ticket number. Went to the airport to check in and the airline told me the ticket had been “voided”. I called smartfares and they told me they couldn’t get the ticket at the prices they sold it to me, so, cancelled the ticket!!!! And said if I wanted the ticket, it would be €1200. The embarrassment at the checkin line was terrible. I then had to buy a ticket right then and there with the airline for €900. It was an awful experience. Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away.
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Review
#1597341 Review #1597341 is a subjective opinion of poster.
Cons
  • Bait and switch
  • Scam
Reason of review
Not as described/ advertised
Loss
$820
Preferred solution
Full refund
Tags
  • Scam
  • Bait And Switch Again
1.0
Details
I booked air ticket with smartfare.com,for price $852,i applied my credit card for payment but they steal my $80 extra from credit card & send me invoice of $920 Smartfare.com is complete cheater business.I would suggest them if they are hungry for $$$,pl ask customer...
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1 comment
Maggie Grant
#1714704
Travel Expert
The SmartFares Terms and Conditions policy states the following: The airlines continuously update their fares, so fares are subject to change and are not guaranteed until the purchase is confirmed by the airline and a ticket number issued. All fare adjustments and processing fees are charged by LBF Travel Inc and may appear on your credit card as a separate charge.

On each ticket booked by phone, a non-refundable per-ticket charge of to $50.00 USD may be added by LBF Travel Inc.

To get more details about your order, please contact the SmartFares customer care team. You can find the company contact information on the SmartFares Contacts tab on the Pissed Consumer website.
Review
#1542727 Review #1542727 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Cons
  • Extremely bad
Reason of review
Problems with payment
Loss
$70
Preferred solution
Price reduction
Tags
  • air travel agency
  • Booking for travel
  • Ticket
  • Scam Additional Charges

Smartfares - Pas recu de billet pour mon vol d aujourd *** je demande le remboursement

1.0
Details
Je n ai pas recu mon billet alors que la reservation etait confirmer je n ai pas pu partir aujourd *** je demande le remboursement
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Review
#1534755 Review #1534755 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Reason of review
Order processing issue
1.0
Details
2019 Scammed by smartfares.com bought a ticket, they sent a confirmation with a "booking number" and the itinerary I checked a couple days later in the airline website and there was no flight booked under my name. Then, I chatted with smartfares customer support and...
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Review
#1460701 Review #1460701 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Cons
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Fake fares
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund
Tags
  • air travel agency
  • Booking for travel
  • Ticket
  • Crooked
  • Scam Additional Charges
  • Scam
1.0
Details
I booked a flight to Melbourne only to find all the information on the ticket was wrong! Had the wrong airport, wrong time, wrong flight number!! Had to try and cancel all my accomodation and future travel plans, but with such short notice I haven't been able to get...
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Review
#1403403 Review #1403403 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Cons
  • Fake fares
  • Offer attractive but false fares
  • Sent fake confirmation email
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Full refund
1.3
Details

Update by user Oct 01, 2018

Hi As I got your e-mail asking me about any updates I still didn’t recieve anything from smartfares I still asking here and there about what is the right legal action to do especially that a lot of other people contacts me telling me they had almost the same trick and...

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Review
#1344112 Review #1344112 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Cons
  • Fraud company that abuse people needs
  • Sent fake confirmation email
  • Offer attractive but false fares
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • Crooked

Smartfares - I was hang up on

1.0
Details
I called and was immediately hang up on don't know why but I'm very dissappoted in your guys customer service
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Review
#1338796 Review #1338796 is a subjective opinion of poster.
Service
Smartfares Customer Care
Reason of review
Poor customer service
1.0
Details
In general i rarely submit a review for any company, whether good or bad, but this company named smartfares, went over the limits, and made me write this review. here is what happened. Yesterday, i was looking for a cheap fare to my family, and I came across this...
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Review
#1219811 Review #1219811 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Reason of review
Order processing issue

Contact Smartfares Customer Service

Mailing Address:
Smartfares.com
4545 Murphy Canyon Road
San Diego, California 92123
United States
Phone:
(877) 245-3755
All Smartfares Contacts

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1.2
Details
This company engages in false advertising. I used their website SmartFares.com on Feb 16th to book a fare from SFO to KTM at $1640 and shortly after booking received an email with reservation code, the flight details and that price above. The email also indicated that...
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Review
#1199093 Review #1199093 is a subjective opinion of poster.
Service
Smartfares Flight Booking
Pros
  • Initial website that turned out to offer false fares
Cons
  • Sent fake confirmation email
Reason of review
Pricing issue
Loss
$250
Preferred solution
Price reduction