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Smartfares - A disaster

1.0
Details
A disaster. I bought 3 tickets to fly me and my family on August 3 from Miami to Madrid, but when they sent me the confirmation with the final tickets, they sent me tickets to fly the day after the one I had bought (for August 4!). I called them and ask them for changing my flight date (from August 4 to 3) and they told me that the solution was buying a new ticket (with the subsequent new payment). I DO NOT RECOMMEND THIS COMPANY FOR ANYTHING IN THE WORLD.
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Review
#1611935 Review #1611935 is a subjective opinion of poster.
Cons
  • Scam
Reason of review
Bad quality

Smartfares - SCAM ARTISTS

1.0
Details
I wish I checked this before. Smart fares is a complete SCAM. I purchased a ticket for €785. I received the reservation confirmation and ticket number. Went to the airport to check in and the airline told me the ticket had been “voided”. I called smartfares and they told me they couldn’t get the ticket at the prices they sold it to me, so, cancelled the ticket!!!! And said if I wanted the ticket, it would be €1200. The embarrassment at the checkin line was terrible. I then had to buy a ticket right then and there with the airline for €900. It was an awful experience. Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away.
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Review
#1597341 Review #1597341 is a subjective opinion of poster.
Cons
  • Scam
  • Bait and switch
Reason of review
Not as described/ advertised
Loss
$820
Preferred solution
Full refund
Tags
  • Scam
  • Bait And Switch Again
1.0
Details
I booked air ticket with smartfare.com,for price $852,i applied my credit card for payment but they steal my $80 extra from credit card & send me invoice of $920 Smartfare.com is complete cheater business.I would suggest them if they are hungry for $$$,pl ask customer...
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1 comment
Maggie Grant
#1714704
Travel Expert
The SmartFares Terms and Conditions policy states the following: The airlines continuously update their fares, so fares are subject to change and are not guaranteed until the purchase is confirmed by the airline and a ticket number issued. All fare adjustments and processing fees are charged by LBF Travel Inc and may appear on your credit card as a separate charge.

On each ticket booked by phone, a non-refundable per-ticket charge of to $50.00 USD may be added by LBF Travel Inc.

To get more details about your order, please contact the SmartFares customer care team. You can find the company contact information on the SmartFares Contacts tab on the Pissed Consumer website.
Review
#1542727 Review #1542727 is a subjective opinion of poster.
Cons
  • Extremely bad
Reason of review
Problems with payment
Loss
$70
Preferred solution
Price reduction
Tags
  • air travel agency
  • Booking for travel
  • Ticket
  • Scam Additional Charges

Smartfares in Racine, Wisconsin - Why was we charge a resort fee of 180 per room

Not a dam thing i bought five rooms and no one told me about a resort fee
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Review
#1658203 Review #1658203 is a subjective opinion of poster.
Reason of review
Pricing issue

Smartfares - Pas recu de billet pour mon vol d aujourd *** je demande le remboursement

1.0
Details
Je n ai pas recu mon billet alors que la reservation etait confirmer je n ai pas pu partir aujourd *** je demande le remboursement
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Review
#1534755 Review #1534755 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
2019 Scammed by smartfares.com bought a ticket, they sent a confirmation with a "booking number" and the itinerary I checked a couple days later in the airline website and there was no flight booked under my name. Then, I chatted with smartfares customer support and...
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Review
#1460701 Review #1460701 is a subjective opinion of poster.
Cons
  • Fake fares
  • Fraud company that abuse people needs
  • Offer attractive but false fares
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund
Tags
  • air travel agency
  • Booking for travel
  • Ticket
  • Crooked
  • Scam Additional Charges
  • Scam

Smartfares - Reservation

Problem of reservation statut pending?
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Review
#1539175 Review #1539175 is a subjective opinion of poster.
Reason of review
Order processing issue
1.5
Details
Smartfares are nothing but opportunistic, dishonest, financial predators! I will never use them again. I needed to make a change to my ticket and they charged me $650 USD, where if I had booked through the airline directly, I would only have had to pay approx $70 to...
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1 comment
Anonymous
#1613328

I made a reservation yesterday 13 Dec and am to fly on the 18th. They gave me their reservation number but tonight, 24 hours after the booking, I don't show up in the airlines reservations.

After your post, I am worried about my trip. I know they charged my charge card yesterday, I checked with them.

Review
#1418196 Review #1418196 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Worst Customer Service ever! Booked my flight on 8 March and they charged me on the same day. Didn't got my confirmation number or PRN in 24 hours. Have to make 2 call to get the confirmation number. After few days on March 16 my flight schedule was changed and...
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Review
#1497357 Review #1497357 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Smartfares Customer Service

Mailing Address:
Smartfares.com
4545 Murphy Canyon Road
San Diego, California 92123
United States
Phone:
(877) 245-3755
All Smartfares Contacts
1.3
Details

Update by user Oct 01, 2018

Hi As I got your e-mail asking me about any updates I still didn’t recieve anything from smartfares I still asking here and there about what is the right legal action to do especially that a lot of other people contacts me telling me they had almost the same trick and...

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Review
#1344112 Review #1344112 is a subjective opinion of poster.
Cons
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Sent fake confirmation email
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • Crooked