Smartfares Reviews and Complaints
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Is this your company?
0
ISSUES RESOLVED
27
TOTAL REVIEWS
$9.4K
CLAIMED LOSSES
$939
AVG LOSS
3.3K
PAGE VIEWS
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Cons
- Sent fake confirmation email
- Offer attractive but false fares
- Fraud company that abuse people needs
Pros
- Low prices
- Initial website that turned out to offer false fares
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Smartfares in Uetikon, Zurich - I got my ticket quite normally
I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket. I saw all your bad reviews and got very anxious. On Monday morning, this is night in USA, I sent an email to smartfares. +0 minutes later I received my e-ticket. The good ting is, I paid 40 USD less tnan on Delta wbsite
Review
Smartfares in Racine, Wisconsin - Why was we charge a resort fee of 180 per room
Not a dam thing i bought five rooms and no one told me about a resort fee
Review
Reason of review
Pricing issue
Smartfares - A disaster
A disaster. I bought 3 tickets to fly me and my family on August 3 from Miami to Madrid, but when they sent me the confirmation with the final tickets, they sent me tickets to fly the day after the one I had bought (for August 4!). I called them and ask them for changing my flight date (from August 4 to 3) and they told me that the solution was buying a new ticket (with the subsequent new payment). I DO NOT RECOMMEND THIS COMPANY FOR ANYTHING IN THE WORLD.
Review
Cons
- Scam
Reason of review
Bad quality
Smartfares - SCAM ARTISTS
I wish I checked this before. Smart fares is a complete SCAM. I purchased a ticket for €785. I received the reservation confirmation and ticket number. Went to the airport to check in and the airline told me the ticket had been “voided”. I called smartfares and they told me they couldn’t get the ticket at the prices they sold it to me, so, cancelled the ticket!!!! And said if I wanted the ticket, it would be €1200. The embarrassment at the checkin line was terrible. I then had to buy a ticket right then and there with the airline for €900. It was an awful experience. Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away.
Review
Cons
- Bait and switch
- Scam
Reason of review
Not as described/ advertised
Loss
$820
Preferred solution
Full refund
Tags
I booked air ticket with smartfare.com,for price $852,i applied my credit card for payment but they steal my $80 extra from credit card & send me invoice of $920 Smartfare.com is complete cheater business.I would suggest them if they are hungry for $$$,pl ask customer...
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Review
Service
Smartfares Flight Booking
Cons
- Extremely bad
Reason of review
Problems with payment
Loss
$70
Preferred solution
Price reduction
Tags
Smartfares - Reservation
Problem of reservation statut pending?
Review
Reason of review
Order processing issue
Smartfares - Pas recu de billet pour mon vol d aujourd *** je demande le remboursement
Je n ai pas recu mon billet alors que la reservation etait confirmer je n ai pas pu partir aujourd *** je demande le remboursement
Review
Service
Smartfares Flight Booking
Reason of review
Order processing issue
Worst Customer Service ever! Booked my flight on 8 March and they charged me on the same day. Didn't got my confirmation number or PRN in 24 hours. Have to make 2 call to get the confirmation number. After few days on March 16 my flight schedule was changed and...
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Review
Service
Smartfares Flight Booking
Reason of review
Pricing issue
2019 Scammed by smartfares.com bought a ticket, they sent a confirmation with a "booking number" and the itinerary I checked a couple days later in the airline website and there was no flight booked under my name. Then, I chatted with smartfares customer support and...
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Review
Service
Smartfares Flight Booking
Cons
- Offer attractive but false fares
- Fraud company that abuse people needs
- Fake fares
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Full refund
Tags
Smartfares in Deltona, Florida - The representative was very helpful and polite
The call was smooth and professional
Review
Service
Smartfares Customer Care
Reason of review
Good customer service
Flight from ODS to LED, with a stop in Minsk, got to their website from aviasales, where they had a price $180. After I didnt receive a ticket info to my email, I've contacted support(was waiting for chat response several hours), and they told me, that I need to pay...
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1 comment
Too many acronyms with no explanation. To me, LED is a light emitting diode.
ODS is Office of Defense Services.
Please furnish more information when posting. I'm not a troll or a moron but I can't get your gist on insufficient info.
Review
Service
Smartfares Flight Booking
Reason of review
Pricing issue
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On each ticket booked by phone, a non-refundable per-ticket charge of to $50.00 USD may be added by LBF Travel Inc.
To get more details about your order, please contact the SmartFares customer care team. You can find the company contact information on the SmartFares Contacts tab on the Pissed Consumer website.