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1.0
Details
I booked a flight to Melbourne only to find all the information on the ticket was wrong! Had the wrong airport, wrong time, wrong flight number!! Had to try and cancel all my accomodation and future travel plans, but with such short notice I haven't been able to get...
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Review
#1403403 Review #1403403 is a subjective opinion of poster.
Cons
  • Fake fares
  • Sent fake confirmation email
  • Offer attractive but false fares
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Full refund
1.3
Details

Update by user Oct 01, 2018

Hi As I got your e-mail asking me about any updates I still didn’t recieve anything from smartfares I still asking here and there about what is the right legal action to do especially that a lot of other people contacts me telling me they had almost the same trick and...

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Review
#1344112 Review #1344112 is a subjective opinion of poster.
Cons
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Sent fake confirmation email
Reason of review
Poor customer service
Loss
$750
Preferred solution
Full refund
Tags
  • Crooked

Smartfares - I was hang up on

1.0
Details
I called and was immediately hang up on don't know why but I'm very dissappoted in your guys customer service
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Review
#1338796 Review #1338796 is a subjective opinion of poster.
Reason of review
Poor customer service
I purchased a ticket on SMARTFARES.COM 8/22/2018 for $520.00 round trip to Guayaquil, Ecuador due to a business convention and a visit to growers I work with. I received on 8/23/2018 at 2:49pm an email saying that my airfare rate increased to $676.00 because there were...
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Review
#1337227 Review #1337227 is a subjective opinion of poster.
Reason of review
Problems with payment
After you "buy" your ticket, you will get an email saying your credit card company declined said transaction. So you spend time to find out why it was declined, only to find there was no charge from them, so you call them back now they say the price went up. They play...
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Review
#1326841 Review #1326841 is a subjective opinion of poster.
Reason of review
Poor customer service
3.0
Details
Its is stated no risk, free cancellation within 24 hours, but when I want to cancel due to the booking was unsuccessful (the reason given is bank decline, but my bank said there is no attempt of the said transaction and there is no rejection at all in the system...
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Review
#1323211 Review #1323211 is a subjective opinion of poster.
Cons
  • Offer attractive but false fares
Reason of review
Problems with payment
Loss
$54
Preferred solution
Let the company propose a solution

Smartfares - Refunds

I was spoken over 2 months to get my refunds, never get into it, customers service suck..they trying me over and over anyone can help for that
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Review
#1283688 Review #1283688 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
In general i rarely submit a review for any company, whether good or bad, but this company named smartfares, went over the limits, and made me write this review. here is what happened. Yesterday, i was looking for a cheap fare to my family, and I came across this...
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Review
#1219811 Review #1219811 is a subjective opinion of poster.
Reason of review
Order processing issue

Smartfares - Unauthorized cancellation

I got to the airport to find my reservation had not been submitted to Spirit. In checking further the money for my ticket had been taken from my account and return 2 days later. I cant reach Smart Fares for an explanation.
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Review
#1201467 Review #1201467 is a subjective opinion of poster.
Reason of review
Order processing issue
1.2
Details
This company engages in false advertising. I used their website SmartFares.com on Feb 16th to book a fare from SFO to KTM at $1640 and shortly after booking received an email with reservation code, the flight details and that price above. The email also indicated that...
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Review
#1199093 Review #1199093 is a subjective opinion of poster.
Pros
  • Initial website that turned out to offer false fares
Cons
  • Sent fake confirmation email
Reason of review
Pricing issue
Loss
$250
Preferred solution
Price reduction