Phoenix, Arizona
Not resolved
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
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I booked a flight to Melbourne only to find all the information on the ticket was wrong! Had the wrong airport, wrong time, wrong flight number!!

Had to try and cancel all my accomodation and future travel plans, but with such short notice I haven't been able to get anything refunded.

Customer service was terrible and wouldn't take responsibility for the incorrect information and said it was the airlines fault for the error....i called the airline and they stated the flight that I purchased a ticket for NEVER EXISTED!!

Avoid this website at all costs! This is without a doubt a scam website that just wants to take your money, just go to the airline website directly and google your flight number before you fly.

Product or Service Mentioned: Smartfares Flight Booking.

Reason of review: Not as described/ advertised.

Monetary Loss: $5000.

Preferred solution: Full refund.

Smartfares Cons: Offer attractive but false fares, Sent fake confirmation email, Fake fares.

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