Smartfares

Smartfares sold me a intinerary with a 50 minutes connection in NY, from Dallas, before a international flight. Barely I knew the correct is to have 4 or at least 3 hours between connection flights.

I feel taken advatage off. So what happened was: the flight to NY was 20 minutes delayed and the international flight was a couple of minutes early. I had less than 30 minutes, maybe about 25 minutes or less, to, after the plane landed, get off, walk to the airport, walk to the gate... And do everything else we have to do before the next flight.

I lost it. It left without me, even though I was right there at the airport. It dindn't even wait for minimal 5 minutes and I didn't even once heard my name being called. Staff was giving me different information about the gate as well, saying it was not the same as on the ticket.

It made me waste even more time. So the international flight, by LATAM, to São Paulo, Brazil, left. After this, I tried talking to different people that work at the airport but no one could help me. I was considered a "no-show" and even my flight back got cancelled (which is nonsense 'cause it was for one month later, I could be in Brazil anyways.) I had to buy another flight from a total different company because it was such a big issue and so expensive to rebook me.

I had to waste almost the double I was already wasting and I feel my hard earned money was thrown in the trash. I also had to go to a different airport to take a flight more than 24h apart from the previous one, whitout mentioning the extra money I had to waste on the expensive airport food. In addition, I lost almost 2 days of my stay in Brazil. It is all so frustrating.

So, no, Smartfares didn't meet my expectations.

I forgot to mention that I also had problems contacting Smartfares support in the very beggining.

Whenever someone would finally answer my call, they woud simply hang up on me after I asked them about the flight tickets or any information about the flight. I thought it was a scam and got really anxious with all the situation, but gradly the problem was later solved (after making me pay more, of course).

Dear Manager;

I am writing to file a claim regarding [customer services ].Unfortunately, I have encounters a very bad experience with customer care response, specifically after the payment has drawn !!!

My request was not responded about the error modification before issuing E.ticket , despite the multiple emails and multiple phone calls to send an amended E.ticket that was issued through your agency .

This has caused me significant inconvenience, as [I charged my phone many times for international calls which is costing and time consuming ] with out any action!!!

I would like to request that you take action to remedy this situation. Specifically, I would appreciate [send me amended E.ticket with the correction of the third passenger name as clarified in my previous emails ].

Please take an action as soon as possible before travel date to prevent any delay or disruption in my travel .

Thank you for your prompt attention to this matter.

I bought round trip tickets, and my return flight was canceled by airline in early August 2023. Smartfares offered me a refund amount and I accepted.

Then I spent extra money to buy a new ticket. Afterward, I called many times about refund. They told me the refund was on the way within a few days. But I have never received anything.

So far after two months waiting, I still have not gotten the refund. In my last call a few weeks ago, the rep said they only received small portion of refund from the airline, and it was much smaller than the initial agreed amount. They asked me if I accepted the reduced amount of refund. They said if not accepted, then they won't process any refund.

I refused the reduced amount and I complained to the airline. The airline investigated and told me: they had refunded a much big amount to SmartFares two months ago. During the two months time, SmartFares was lying to me, and they cut off refund amount and only offered a portion to me initially. Then they cut off even more later on.

After the airline's help, they agreed to refund me the full amount from what their getting from the airline. But so far, after one week waiting, I am still waiting for the refund.

This company lied. I felt very bad about this company.

Dear SmartFares

I am writing this letter to express my dissatisfaction with the delay in the refund of my purchase of E-Ticket 101827****. I made the purchase on Jun 04, 2023 and according to your company's terms and conditions, the refund had to be processed within 30 days.

To date, I have not received any refunds.

I have tried to contact your company several times through customer service, but have not received a response.

I understand that there may be unforeseen circumstances that may delay the processing of a refund. However, in this case, the delay is unacceptable.

I have already waited more than 120 days and I need my money as soon as possible.

Therefore, I request you to immediately start the refund process. If I do not receive the refund within 5 days, I will be forced to take legal action.

Attached to this letter is a copy of my purchase receipt.

I appreciate your attention to this important matter.

Sincerely,

Jorge Trisca

I has booked my airticket on Air Canada for my travel Calgary-Delhi-Calgary in August 2020. However, due to Covid my flight was cancelled and Air Canada made a full refund of CAD943 as one way fare Delhi-Calgary to the Agency Smartfares.com.

The agency not only kept the refund money for more than a year without informing me but refunded only CAD500 saying that Air Canada only refunded the basic fre WHICH WAS A TOTAL. When I shared the email I recd from Air Canada that full amount of CAD943 was refunded to the agency, they promised to refund me the balance immediately which they haven't done TILL TODATE.

My several calls to their CS Dept are never answered. SO PLS STAY AWAY FROM DEALING WITH SUCH CORRUPT AGENCY.

Dear sir/madam

I had a booking with you on 25.05.23 on Air India to Trivandrum.I made the booking using my credit card and the next day I realized that it wasI debited two times for a single ticket.I complained in the corresponding bank and it took two months for a reply that to contact the merchant. Meanwhile, I contacted airlines and they also directed toward you. Please resolve the issue as soon as possible.All details are attached with this mail.

Date of transaction:25.05.23

App time of transaction:12.30pm

Transaction no:420****

Amount paid: USD 505.10

Name of passenger:Dinoop Sdasivan Pillai ,Ameya Dinoop

Sector of travel:Kerala

Date of travel:17.06.23

Flight no:AI 982

website/booking made:smart fares

Payment mode:credit card

Last four digits of card:2243

Card holder name:DINOOP SADASIVAN PILLAI

Screenshot of transaction is attached

I typically don't write reviews especially bad ones, but I feel obligated to share an experience.

We traveled as a family of 4. Texas to Dubai to Sri Lanka.

A flight booked with and paid to Smartfares, operated by Hahn Air was delayed from 23:15 to the next morning 11:15, and we did not get notified until we went to the airport. I called Smartfares and they said it is not their responsibility to keep me informed. I called Hahn Airs and they said my booking agent should keep me posted. I tend to believe what the Airline said, given I paid Smartfares.

So be very careful.

With one unplanned hotel night, loss of a full day of travel, high level of stress. I know the saving is not worth it.

Your call. Wish you all safe travel!